CX & Customer Success resources

I caught this in The Onion and it’s worth reading in case you didn’t catch it. Nation’s Cable Companies Announce They’re Just Going To Take $100 From Everyone As CX…MORE >

Living in the great city of San Francisco, I try to take advantage of the elite speakers, conferences and events that pass through town.  This week, Optimizely, an A/B testing…MORE >

This week we kicked off our 3-part webinar series with Medallia on Turning Insight to Action for B2B Voice of Customer programs! Our first topic was Effective Governance, which focused…MORE >

An email floated into my inbox the other day from a company with a request for votes to win an award in their industry. Why they thought I would be…MORE >

One of my favorite parts about December are the year’s “Best of” compilations and crystal ball predictions for next year. Does anyone ever checkup on how the year played out?…MORE >

When Medallia asked me to participate in the launch of their new B2B solution I was more than happy to agree.  While Waypoint Group remains “agnostic” when it comes to…MORE >

When it comes to budgeting for 2014, many CEOs are trying to decide what new initiatives will move the needle next year. We thought it pertinent to illustrate why budgeting…MORE >

As a semi-recent San Franciscan transplant, I felt it was my duty to dine at a local, legendary steak house, of which I won’t name names. It was my boyfriend’s…MORE >

I was extremely excited – and quite proud! – that our friends at SAP (the $20B global enterprise software company) published intimate details of their Customer Success program in their…MORE >

  Bruce Temkin of the Customer Experience Professionals Association (CXPA) – the global, non-profit association dedicated to the advancement of customer experience management practices – announced today the winners of the…MORE >

I had the opportunity to participate in a webinar with JBara and Marketo in which we discussed how “Customer Success Managers” (who are typically focused on customer retention and cross-sell/up-sell…MORE >

We’re participating in an informative webinar, “Best Practices in Surveys for World-Class Customer Success Management.”  We’ll be joined by folks from Marketo and JBara, to share real-world experiences that have…MORE >