Our mission is simple:
We help B2B companies accelerate revenue growth and positive word-of-mouth from their existing customers.
Engage effectively and scalably with all key contacts — Decision Makers, Influencers, and End Users — throughout the customer lifecycle.
SaaS platform
TopBox is customer engagement. Understand account health and strengthen relationships with our software.
TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.
Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.
Consulting
More effective than check-in emails, NPS surveys, and QBRs: Leverage data, templates, and expert guidance to optimally engage customers.
Rapid implementation of best-practices for accelerating growth.
We work with you to design and implement the right program, with the right metrics, the right tools, the right training, and the right oversight, so you can make a lasting impact.
Resources
B2B customer experience and customer success insights of every stripe.
Learn how B2B companies have cut churn, fast-tracked expansion, reduced cost-to-serve, and accelerated sales cycles by embracing the gift of customer feedback.
TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.
Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.
The buzz on Waypoint & TopBoxTM
“You helped bring clarity to the VoC topic, and introduced us to a new way of looking at customer feedback. I’m truly grateful for having had the opportunity to work alongside you. It’s been a great partnership!”
Vice President, Global Customer Experience
SAP
“We’re extremely impressed by the Waypoint Group’s expertise and thought leadership in operational CEM programs for B2B companies. Their expert consulting clearly drives measurable impact for their customers.”
Director of B2B Customer Solutions
Medallia
“The data we got initially from the pilot survey really enabled us to pursue a meaningful conversation.”
Zyme Solutions