Our mission is simple:
Engage effectively and scalably with all key contacts — Decision Makers, Influencers, and End Users — throughout the customer lifecycle.
SaaS platform
TopBox is customer engagement. Understand account health and strengthen relationships with our software.
Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.
Consulting
More effective than check-in emails, NPS surveys, and QBRs: Leverage data, templates, and expert guidance to optimally engage customers.
We work with you to design and implement the right program, with the right metrics, the right tools, the right training, and the right oversight, so you can make a lasting impact.
Resources
B2B customer experience and customer success insights of every stripe.
Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.
“…very effective in creating better relationships and exposing problems that our customers are experiencing, but not necessarily talking about.”
“You helped bring clarity to the VoC topic, and introduced us to a new way of looking at customer feedback. I’m truly grateful for having had the opportunity to work alongside you. It’s been a great partnership!”
“TopBox has really helped us to view customer success and feedback at a granular level. These account-based reports have given us a detailed action plan for our CSM’s to help each individual customer achieve their goals.”