TopBoxTM enables account teams to automatically view feedback linked with financials to prioritize action and measure customer success. Role-based reporting directs teams to close the loop with the appropriate contact at all levels.
How is different
Linking your customer revenue with feedback is fundamental. Easily see how much revenue is at-risk of churn, where there is potential for upsell, and whichof your efforts are driving satisfaction. Your team learns exactly what to do to increase retention and revenue.
No other customer feedback (“survey”) solution provides account-level insights like TopBox. Use a customer-centric approach to visualize the feedback and make the biggest impact on customer success. Strengthen relationships and understand how one account compares to similar accounts with benchmark reporting.
Been running Net Promoter® surveys? Support transactional surveys? No need to start from scratch: Upload your current CX data into TopBox and get new results instantly. Gain executive approval by viewing your data in a fresh perspective. No guesswork or labor intensive trial to gauge whether TopBox will work for you.
TopBox focuses solely on the needs of B2B voice-of-customer success because one “customer” is never just one person. Dive deep into customer sentiment with account-level and individual contact insights, color coded for ease. Gain insight into whether decision makers or day-to-day contacts are the most appropriate follow-up targets.
You get insights right out of the box! No painstaking configurations, no protracted setup. TopBox integrates with Salesforce and can use your existing VoC data so executives and customer success managers get the right information fast. 30-days-or-less fast.
Get feedback on the go. TopBox uses mobile-friendly questionnaires to capture insights from customers at their desks, while they commute, or enjoying a daily pick-me-up. With beautiful, branded designs, TopBox provides the feedback experience of the mobile age.
See what others are saying about TopBox!
Learn more about our pricing and some of the clients who are using Topbox.
Visit our Insights page to learn more about the Topbox features best suited to your needs.
“TopBox has given our team great insight to our customer relationships, including where to focus within an account. Linking the analysis with Salesforce is a great way to distribute the information across teams, provide actionable insights, and measure ROI for our customer success program.”
“The data we got initially from the pilot survey really enabled us to pursue a meaningful conversation.”
“We’re extremely impressed by the Waypoint Group’s expertise and thought leadership in operational CEM programs for B2B companies. Their expert consulting clearly drives measurable impact for their customers.”