Waypoint Group’s collaborative, seasoned team thrives on partnership. Our decades of experience working alongside B2B companies allows us to help them understand customer needs and prioritize action.
We created TopBox as a platform for building a sustainable customer-centric culture where insights are shared across the organization easily.
We also literally wrote the book on B2B Customer Success, called Failure Sucks! We combined our best practices and what-NOT-to-do’s in one book for CX professionals to either begin a program from scratch or hone their current processes for improved results.
Not only do we include case examples for context, but the book also provides resources like communication templates, reporting samples, organizational tools and other real-time assets to put the concepts to work immediately.
Through both consulting and SaaS, we help B2B teams act on customer feedback and increase the rate of profitable sales growth by linking insights to financials.
Co-director for University of San Francisco’s MBA program track for Customer Success Management
Member of Medallia Advisory Network for our customer engagement consultative practices.