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Success Stories

See how Waypoint can work for you

We’ve partnered with many different types of B2B orgs to improve CX and achieve customer success. Contact us for details on how we can enhance your program.

  • An $11B industrial manufacturing corporation was able to pin-point the critical issues that needed immediate attention in their distribution channel to drive loyalty and repurchase rates.

  • A $4B software company that sells through distribution needed to accelerate growth. Waypoint Group delivered insights that increased cross-sell and win-rates in their partner ecosystem.

  • A $40M provider of medical device equipment enabled their sales organization to create tighter customer relationships that increase customer lifetime value.

  • A Fortune 50 business solutions company increased their enterprise growth rates by broadening their footprint and influence in those accounts.

  • A B2C voice-over-IP company was able to prioritize improvement opportunities by increasing the percentage of Promoters in their business.

  • A consumer products company with over 10M customers sought to increase repurchase rates and word-of-mouth recommendations.

What Our Customers Are Saying

Waypoint’s partnership and expertise in voice of customer is unparalleled. They really dive deep into the analytics and deliver unique insights for B2B.

Kevin Lau
Retention Marketing Manager
NetBase

“Being able to automate our measurement process with clear action items for our account teams has been phenomenal. Now we know key drivers for success and which specific points of contact to approach. TopBox has certainly alleviated the pain of acting on feedback data.”

Derek Taylor
VP of Client Services
Intacct

“We’re extremely impressed by the Waypoint Group’s expertise and thought leadership in operational CEM programs for B2B companies. Their expert consulting clearly drives measurable impact for their customers.”

Dale Weideman
Director of B2B Customer Solutions
Medallia