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Success Stories

See how Waypoint can work for you

We’ve partnered with many different types of B2B orgs to improve CX and achieve customer success. Contact us for details on how we can enhance your program.

  • An $11B industrial manufacturing corporation was able to pin-point the critical issues that needed immediate attention in their distribution channel to drive loyalty and repurchase rates.

  • A $4B software company that sells through distribution needed to accelerate growth. Waypoint Group delivered insights that increased cross-sell and win-rates in their partner ecosystem.

  • A $40M provider of medical device equipment enabled their sales organization to create tighter customer relationships that increase customer lifetime value.

  • A Fortune 50 business solutions company increased their enterprise growth rates by broadening their footprint and influence in those accounts.

  • A B2C voice-over-IP company was able to prioritize improvement opportunities by increasing the percentage of Promoters in their business.

  • A consumer products company with over 10M customers sought to increase repurchase rates and word-of-mouth recommendations.

What Our Customers Are Saying

“We’ve seen tremendous ROI from just 3 months of using TopBox. We can share actionable reports with other departments to truly impact customer success.”

Paul Piazza
VP of Client Services
Humanity

“You helped bring clarity to the VoC topic, and introduced us to a new way of looking at customer feedback. I’m truly grateful for having had the opportunity to work alongside you. It’s been a great partnership!”

Phil Morin
Vice President, Global Customer Experience
SAP

“The data we got initially from the pilot survey really enabled us to pursue a meaningful conversation.”

Mike Willwerth
Zyme Solutions