CX & Customer Success resources

Customer Success + Active Listening = Customers for Life Hear from the team at Intacct on how they use best practices and analytics from TopBox to improve the customer experience…MORE >

Just like Barbie dolls of late, CS teams come in different shapes and sizes. One might report to Sales, or Marketing, or Support, or some other department. Unfortunately each department’s…MORE >

I caught an excellent read yesterday regarding Dell’s “Perfect Order” journey.  In short, Dell found that there were critical gaps in meeting customers’ expectations for order delivery, and decided to do something about it….MORE >

Strategic accounts are integral to your business. So we dedicated 30 minutes to showing you how TopBox uses customer feedback to distinguish success with segments — like Strategic Accounts —…MORE >

We love our customers and we love it even more when they are successful using the tools and knowledge we’ve given them! It’s with great pleasure that we share our…MORE >

New research by Accenture Strategy has recently come out about B2B firms and how they perform from a CX perspective. As published in DestinationCRM, the article begins morbidly with, “Less than…MORE >

This post was originally written for Shep Hyken’s Customer Service blog. In “real life” if you have 1 happy customer and 1 unhappy customer, do you average them together to…MORE >

Acting on feedback shouldn’t be hard. So we dedicated 30 minutes to showing you how TopBox uses customer feedback to prioritize action for improvement and growth. Included in this webinar:…MORE >

How to Drive Action & Get Results with B2B Feedback

Link customer sentiment with your revenue to see how much your Promoters and Detractors are spending with you. You might be surprised to see the amount of $$ at risk.

Cut Through the Cobwebs: Using Feedback for Customer Success Teams Learn how team at ShiftPlanning has been able to convert accounts to reduce churn, identify advocates and impact the product…MORE >

Customer feedback is an essential step in understanding customer needs and goals, but collecting and using it can be tricky. B2B companies should be using voice of customer to strengthen relationships…MORE >