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Posts Tagged ‘trustworthy data’

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    Is your NPS cheating you? (Part 1)
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    Is your NPS cheating you? (Part 1)

    I have some sad news. If you are running a Net Promoter program in a B2B firm, your NPS isn’t being all that faithful to you. Why?  Because you’re ignoring…MORE >

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    Correlation? Regression? Neither?!?

    I’m often asked, “For Net Promoter / Customer Feedback key driver analysis which is better, correlation or regression?”  Correlation and regression each tell you different things.  The answer might be…MORE >

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    The Value of Trustworthy Data

    Earlier today I had the opportunity to be a guest on Blogtalk Radio to discuss “Trustworthy Data.”  As this is such a meaty topic and we had only 15 minutes,…MORE >