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Posts Tagged ‘#CX #NPS #CS #customerexperiencemanagement #customerengagement #customercentricity #customerretention #ces #csat #efm #voc #customerstrategy’
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-- Article --The Best ~5 Minute Primer on CX!?!
This has got to be the best video “primer” on Customer Experience (CX) that I’ve seen, highlighting the what, how, and WHY of CX. Worth the ~7 minutes for both…MORE >