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Posts Tagged ‘#CX #NPS #CS #customerexperiencemanagement #customerengagement #customercentricity #customerretention #ces csat’
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-- Article --Short Video: What is a Customer Engagement / VoC program and how does it drive retention and expansion?
I was pleased to be interviewed by Colin Brogan, CRM mastermind and publisher of CRM-oriented educational videos, where we discussed some of the essentials in Customer Engagement: Covid has impacted…MORE >