CX & Customer Success resources

Customer Success Managers have the difficult task of being an expert on understanding customer
needs, advocating for the customer internally, and communicating back to accounts to build trust.

Download the whitepaper to learn customer success best practices for CSM’s using voice-of-customer feedback in B2B. By acquiring certain metrics, CSM’s can be more proactive in their closed loop followup  and optimize their customer engagements:

Keep retention rates high by getting in front of customer issues.

Prioritize and optimize customer engagement for CSM’s with the tools and reports outlined in this whitepaper.

Become less reactive and more proactive with these tips and best practices in account-level feedback.