70% of B2B companies collect NPS®-like customer feedback but only 30% actually use the results.
By participating in our free no-risk program you can:
- gain immediate insights,
- help your company grow, and
- stop being part of the 70% that actually erode customer relationships by asking for feedback yet do nothing with it.
We’ve invested so much R&D in TopBox – the B2B Customer Engagement platform – that we are confident it will provide you with new insights straight out of the box. In fact, we are so confident that you will gain new actionable insights from TopBox that we provide a free no-risk program. As background, TopBox answers critical business questions including:
- Which accounts are most likely to churn?
- Which CSMs/Account Teams are appropriately engaging their accounts to get ahead of retention and drive expansion?
- How much revenue is at risk of churn, and why?
- Where are the best opportunities for expansion?
- What is the difference in value between a “happy” customer and an “unhappy” customer?
- On which areas should an account team/CSM focus with an Account?
TopBox has this insight you’ve been missing.
How the No-Risk Program Works
- We will show you how TopBox survey and analysis capabilities work.
- If you think there’s something to it then we’ll get under a mutual non-disclosure agreement so you can share. You will need existing customer feedback (“survey”) data. The more raw data, the better. Remember, silent accounts are far more likely to churn, so ideally you will have both invitation data (who was sent survey invitations, i.e. who was asked to provide feedback) as well as the responses so TopBox can expose those “silent but deadly” threats. Don’t worry if you don’t have everything – we’ll work with what you have, and also educate you on best-practices for effective NPS/feedback analysis to improve your customer-intelligence.
- We will import your data and schedule an Insights Session with you and the leader in your organization that is accountable to reduce retention and drive expansion.
- Following the Insights Session you will be able to continue to use TopBox with the imported data for up to 1 year. If you like what you see then we will be pleased to provide you with a proposal for updating your customer feedback and customer engagement practices with TopBox. By the way, you should also know that TopBox is highly cost-efficient: we’ve yet to find a company that hasn’t actually saved money by moving their customer-feedback insight-to-action process to TopBox. So in the event you wish to do more with TopBox you should also expect to save your company money and acquire a stronger ROI for the effort.
Of course the purpose of any promotion isn’t to just get eyeballs, but to actually bring in new revenue. But obviously since we can’t be all things to all people you may need to be open to new ideas and our *proven* methods that strengthen customer relationships. We are happy to network and explore with you and hope you feel same. This limited-time promotion may be changed or canceled at our discretion. Contact us to get started with a demo so you can visualize the potential.
Ready to talk to to someone to see if this program is right for you?