CX & Customer Success resources

Last week I wrote about a poor experience I had with a “premium brand” and asked you to vote for whom you thought would deliver such un-empathetic service.  We’ve tallied…MORE >

We were pleased to be able to assist our friends at Gainsight with their post-event assessment of the Pulse 2014 conference.  Practicing what they preach, Gainsight  wanted to understand what…MORE >