CX & Customer Success resources

I’ll be out to Orlando October 24 through 27 for the annual North American Conference on Customer Management (NACCM), one of the best events focused on customer experience and customer loyalty.  I’ve been invited to blog at the event so I will be posting what I’m sure will be some fantastic case studies and breaking news.  If you will be there please drop me a note at steveb@waypointgroup.org – I’d enjoy the opportunity to meet.