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Archive for the ‘Tools/Templates’ Category
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-- Article --Does Your Marketing Need a Bigger Boat?
A few years ago I was looking for a laptop, and my key requirement was an HDMI port so I could connect my laptop to the hardware in clients’ conference…MORE >
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-- Article --Customer Journey Maps in B2B
Are you doing it wrong? The last couple of weeks, my posts on LinkedIn have focused on renewals, NPS and feedback in a business-to-business setting. This week I want to…MORE >
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-- Article --Net Promoter Score Action Plan
As we have coached B2B clients in measuring customer experience over the years, we naturally get lots of questions about which questions to ask on a questionnaire and how to…MORE >