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Archive for the ‘NACCM’ Category
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Rogers Communications’ Customer Retention & Satisfaction Approach
Presented by Josée Bourdages — NACCM 2010 Listen to be proactive. Josée oversees service strategy and customer loyalty for Rogers’ Fido brand, which is perceived as the most caring brand…MORE >
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Journey to Call Center Satisfaction
Valerie Foxman, GE Capital Retail Consumer Finance (RCF) “We’re all in this together.” Valerie manages First Call Resolution (FCR) and Voice of the Customer (VoC) for GE Capital RCF. With…MORE >
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Customer Loyalty in a Disruptive Business Environment
Presented by Jill Noblett, former SVP Wyndham Hotel Group and now Principal Noblett Consulting — NACCM 2010 Focus first on what customer’s value; not on customer value. Wyndham has 12…MORE >
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Customer Engagement through Social CRM: You Can’t Fake It
Presented by Lewis Goldman, New Media Consulting, NACCM 2010 There is a lot of hype around social media. The key is that this is 2-way communication. Fewer and fewer people…MORE >
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Netezza’s High Touch Customer Strategy
Presentation from Trish Cotter – SVP Worldwide Service Operations (Owns Manufacturing & Support) — NACCM, 2010 “You can’t do everything, so make sure the things you do are done right. …MORE >
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Meet at NACCM?
I’ll be out to Orlando October 24 through 27 for the annual North American Conference on Customer Management (NACCM), one of the best events focused on customer experience and customer…MORE >