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Archive for the ‘Customer Engagement’ Category
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CS: Called for the Very First Time
There was a great discussion this week on the Customer Success Forum group page on LinkedIn that got me thinking about how companies approach speaking with customers about customer success…MORE >
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-- Article --What does Governance Mean in B2B Net Promoter Programs?
In last week’s post, Net Promoter in B2B is Lying to You, I showed how Net Promoter Scores can lead to incorrect conclusions and actions for B2B firms. In that video,…MORE >