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Shouldn't Taking Care of Your Customers Be At Least A Little Like Taking Care of Your Kids?
Posted on June 28, 2017
Averages are just so… well, average. What do you think about the family in this cartoon: You wouldn’t dream of treating your kids like this, would you? Yet companies view their customer relationships this way all the time. Break the cycle of average analysis and utilize a method that actually provides meaning. Check out Flaw of Averages for more on how to avoid the “average trap” and instead measure to improvement.