Our mission is simple:
We help B2B companies accelerate revenue growth and positive word-of-mouth from their existing customers.
Engage effectively and scalably with all key contacts — Decision Makers, Influencers, and End Users — throughout the customer lifecycle.
SaaS platform
TopBox is customer engagement. Understand account health and strengthen relationships with our software.
TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.
Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.
Consulting
More effective than check-in emails, NPS surveys, and QBRs: Leverage data, templates, and expert guidance to optimally engage customers.
Rapid implementation of best-practices for accelerating growth.
We work with you to design and implement the right program, with the right metrics, the right tools, the right training, and the right oversight, so you can make a lasting impact.
Resources
B2B customer experience and customer success insights of every stripe.
Learn how B2B companies have cut churn, fast-tracked expansion, reduced cost-to-serve, and accelerated sales cycles by embracing the gift of customer feedback.
TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.
Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.
The buzz on Waypoint & TopBoxTM
“TopBox has given our team great insight to our customer relationships, including where to focus within an account. Linking the analysis with Salesforce is a great way to distribute the information across teams, provide actionable insights, and measure ROI for our customer success program.”
Chief Revenue Officer
Demandbase
“[We were] implementing new programs, roles and tools at the same time. The level of collaboration, patience and support were extremely helpful. I have no complaints and would highly recommend Waypoint Group.”
Director Customer Success
Zyme Solutions
“We’ve seen tremendous ROI from just 3 months of using TopBox. We can share actionable reports with other departments to truly impact customer success.”
VP of Client Services
Humanity