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Our mission is simple:

We help B2B companies accelerate revenue growth and positive word-of-mouth from their existing customers.

Learn how to acquire actionable feedback from decision makers, influencers, and end users.

– our SaaS tool

Easily and affordably analyze and act on customer feedback using our B2B VoC software.

TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.

Go beyond mere measurement of NPS. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.

Import existing feedback data, examine trends, and find root causes so you can discover new opportunities to strengthen customer relationships and accelerate revenue.

LEARN MORE about TopBoxTM

Consulting

Demonstrable expertise to design and stand-up an NPS/customer-feedback program that accelerates growth.

Rapid implementation of best-practices for accelerating growth.

We work with you to design and implement the right program, with the right metrics, the right tools, the right training, and the right oversight, so you can make a lasting impact.

Resources

B2B customer experience and customer success insights of every stripe.

Learn how B2B companies have cut churn, fast-tracked expansion, reduced cost-to-serve, and accelerated sales cycles by embracing the gift of customer feedback.

Leverage our library of best-practice articles, white papers, eBooks and more to gain the insight that every B2B Customer Success organization should possess.
Explore Resources Now

TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.

Go beyond mere measurement of NPS. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.

Import existing feedback data, examine trends, and find root causes so you can discover new opportunities to strengthen customer relationships and accelerate revenue.

LEARN MORE about TopBoxTM

The buzz on Waypoint & TopBoxTM

“Being able to automate our measurement process with clear action items for our account teams has been phenomenal. Now we know key drivers for success and which specific points of contact to approach. TopBox has certainly alleviated the pain of acting on feedback data.”

Derek Taylor
VP of Client Services
Intacct

Waypoint’s partnership and expertise in voice of customer is unparalleled. They really dive deep into the analytics and deliver unique insights for B2B.

Kevin Lau
Retention Marketing Manager
NetBase

“We’re extremely impressed by the Waypoint Group’s expertise and thought leadership in operational CEM programs for B2B companies. Their expert consulting clearly drives measurable impact for their customers.”

Dale Weideman
Director of B2B Customer Solutions
Medallia