CX & Customer Success resources

One of our clients has posted a bit about the excellent work they are doing with customer feedback.  Although they are using Net Promoter, I believe the most important aspect is that they used the right processes to help prioritize the right initiatives. They included a preliminary subset of the analysis, and more important is the discussion around how we linked the feedback with financial data in order to have the right discussion within the c-suite.  Check it out!
Designing the User Experience at Autodesk:  Recommending Net Promoter
http://dux.typepad.com/dux/2010/11/recommending-net-promoter.html