CX & Customer Success resources

Research has shown that 70% of B2B companies collect NPS®-like data but only 30% actually use customer feedback.  By participating in our no-risk trial you can gain immediate insights, help your company grow, and stop being part of the 70% that actually erode customer relationships by asking for feedback but do nothing with it.
You have customer feedback data, TopBox has answers.
We are so confident that TopBox – the B2B Customer Engagement platform – will provide B2B companies with new insights, straight out of the box that we’re pleased to announce our no-risk trial program.  TopBox answers critical business questions such as,

• Which accounts are most likely to churn? [Hint: It’s not your lowest-scoring accounts]
• Which CSMs/Account Managers are appropriately engaging their accounts for retention and expansion?
• How much revenue is at risk of churn, and why?
• Where are the best opportunities for expansion?
• What is the difference in value between a “happy” customer and an “unhappy” customer?
• On which areas should an account team/CSM focus with an Account?

And more.
Find out how the no-risk trial program works by clicking here, or let me know when you’d like to have a brief call to get acquainted and see if this might work for you.