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Our mission is simple:

We help B2B companies accelerate revenue growth and positive word-of-mouth from their existing customers.

Engage effectively and scalably with all key contacts — Decision Makers, Influencers, and End Users — throughout the customer lifecycle.

 SaaS platform

TopBox is customer engagement.  Understand account health and strengthen relationships with our software.

TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.

Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.

Import existing feedback data, examine trends, and find root causes so you can discover new opportunities to strengthen customer relationships and accelerate revenue.

LEARN MORE about TopBoxTM

Consulting

More effective than check-in emails, NPS surveys, and QBRs: Leverage data, templates, and expert guidance to optimally engage customers.

Rapid implementation of best-practices for accelerating growth.

We work with you to design and implement the right program, with the right metrics, the right tools, the right training, and the right oversight, so you can make a lasting impact.

Resources

B2B customer experience and customer success insights of every stripe.

Learn how B2B companies have cut churn, fast-tracked expansion, reduced cost-to-serve, and accelerated sales cycles by embracing the gift of customer feedback.

Leverage our library of best-practice articles, white papers, eBooks and more to gain the insight that every B2B Customer Success organization should possess.
Explore Resources Now

TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.

Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.

Import existing feedback data, examine trends, and find root causes so you can discover new opportunities to strengthen customer relationships and accelerate revenue.

LEARN MORE about TopBoxTM

The buzz on Waypoint & TopBoxTM

“TopBox has really helped us to view customer success and feedback at a granular level. These account-based reports have given us a detailed action plan for our CSM’s to help each individual customer achieve their goals.”

David Lieberman
Vice President of Customer Success
Demandbase

“[We were] implementing new programs, roles and tools at the same time. The level of collaboration, patience and support were extremely helpful. I have no complaints and would highly recommend Waypoint Group.”

Stephanie Sills
Director Customer Success
Zyme Solutions

“Being able to automate our measurement process with clear action items for our account teams has been phenomenal. Now we know key drivers for success and which specific points of contact to approach. TopBox has certainly alleviated the pain of acting on feedback data.”

Derek Taylor
VP of Client Services
Intacct