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Our mission is simple:

To help you increase revenue from current customers and build loyalty.

Align customer success with business objectives and watch your customer feedback data work for you.

– our SaaS tool

Deploy, analyze and report customer feedback using our affordable Voice-of-Customer Software for B2B.

TopBoxTM is an account-based feedback and engagement engine designed specifically for B2B firms.

TopBoxTM enables account teams to automatically view feedback linked with financials to prioritize action and measure customer success.

Role-based reporting directs teams to close the loop with the appropriate contact at all levels.

Companies can also import current feedback data to view gaps and leverage opportunities instantly.
LEARN MORE about TopBoxTM

Consulting

Increase engagement from all sides, ensuring maximum impact with our custom tailored B2B action plans.

We know time is money.

Waypoint Group custom tailors B2B action plans to fit your unique and specific needs. Your team drives the process, from the C-Suite to customer-facing employees, so we can identify KPIs and provide recommendations for immediate action that will have lasting impact.

Resources

Download free customer success best practices documents, like ebooks, webinar recordings and more.

Customer Experience and Customer Success Stories of Every Stripe.

Learn more about what others have achieved and what’s possible for your firm in our collection of case studies, eBooks, webinars, and more.

TopBoxTM is an account-based feedback and engagement engine designed specifically for B2B firms.

TopBoxTM enables account teams to automatically view feedback linked with financials to prioritize action and measure customer success.

Role-based reporting directs teams to close the loop with the appropriate contact at all levels.

Companies can also import current feedback data to view gaps and leverage opportunities instantly.
LEARN MORE about TopBoxTM

The buzz on Waypoint & TopBoxTM

Waypoint’s partnership and expertise in voice of customer is unparalleled. They really dive deep into the analytics and deliver unique insights for B2B.

Kevin Lau
Retention Marketing Manager
NetBase

“…very effective in creating better relationships and exposing problems that our customers are experiencing, but not necessarily talking about.”

Kurt Wolfgang
CEO
Velocity Networks

“We’re extremely impressed by the Waypoint Group’s expertise and thought leadership in operational CEM programs for B2B companies. Their expert consulting clearly drives measurable impact for their customers.”

Dale Weideman
Director of B2B Customer Solutions
Medallia