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Our mission is simple:

We help B2B companies accelerate revenue growth and positive word-of-mouth from their existing customers.

Engage effectively and scalably with all key contacts — Decision Makers, Influencers, and End Users — throughout the customer lifecycle.

 SaaS platform

TopBox is customer engagement.  Understand account health and strengthen relationships with our software.

TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.

Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.

Import existing feedback data, examine trends, and find root causes so you can discover new opportunities to strengthen customer relationships and accelerate revenue.

LEARN MORE about TopBoxTM

Consulting

More effective than check-in emails, NPS surveys, and QBRs: Leverage data, templates, and expert guidance to optimally engage customers.

Rapid implementation of best-practices for accelerating growth.

We work with you to design and implement the right program, with the right metrics, the right tools, the right training, and the right oversight, so you can make a lasting impact.

Resources

B2B customer experience and customer success insights of every stripe.

Learn how B2B companies have cut churn, fast-tracked expansion, reduced cost-to-serve, and accelerated sales cycles by embracing the gift of customer feedback.

Leverage our library of best-practice articles, white papers, eBooks and more to gain the insight that every B2B Customer Success organization should possess.
Explore Resources Now

TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.

Go beyond mere measurement of NPS and VoC surveys. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.

Import existing feedback data, examine trends, and find root causes so you can discover new opportunities to strengthen customer relationships and accelerate revenue.

LEARN MORE about TopBoxTM

The buzz on Waypoint & TopBoxTM

“We’ve seen tremendous ROI from just 3 months of using TopBox. We can share actionable reports with other departments to truly impact customer success.”

Paul Piazza
VP of Client Services
Humanity

“…very effective in creating better relationships and exposing problems that our customers are experiencing, but not necessarily talking about.”

Kurt Wolfgang
CEO
Velocity Networks

Waypoint’s partnership and expertise in voice of customer is unparalleled. They really dive deep into the analytics and deliver unique insights for B2B.

Kevin Lau
Retention Marketing Manager
NetBase