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Relationships are the crux of B2B retention.

Get To Know Your Customers Better

Before your Competitors Do.

B2B Customer Feedback Analytics

How TopBox is different…

Use What You've Got

Been running Net Promoter® surveys? No need to start from scratch: Upload your current CX data into TopBox and get new results instantly. Gain executive approval by viewing your data in a fresh perspective. No guesswork or labor intensive trial to gauge whether this product will work for you.

Account Level Insights

No other customer health solution will drill down to account-level insights like we do. Use a customer-centric approach to analyze the data properly and make the biggest impact on customer success. Strengthen relationships and understand how one account compares to another in it’s vertical with benchmark reporting.

Better ROI

Linking your financial revenue with customer success data is fundamental. Easily see how much revenue is at-risk of churn, has potential for upsell and which company attributes are driving satisfaction, so your team knows exactly what to do to increase retention and revenue.

B2B Exclusive

TopBox focuses solely on the unique needs of B2B voice of customer success because 1 “customer” is never just 1 person. Dive deep into customer sentiment with account-level and individual contact insights, color coded for ease. Do you know if Decision Makers or Day-to-Day contacts are the most appropriate follow-up targets?

Lickity Split Results

TopBox is ready to give insights right out of the box! No painstaking configurations to get up-and-running. TopBox integrates with Salesforce and can use your existing VoC data so executives and Customer Success Managers to the right conclusions. Fast. 30 days or less fast.

Mobile Ready

Get feedback where your customers are — on the go. TopBox uses mobile friendly questionnaires to capture insights with ease at your desk, during a commute or enjoying a daily pick-me-up. Beautiful designs with branded configurations, the feedback experience of the modern age.

Save time and money with real-time insights. 

Data Analysis

No. More. Spreadsheets. We’ve got years of statistical analysis under our belts. We’ve built in all the analytics and reporting you’ll need — translated into terms and charts you can easily comprehend — to quickly act on feedback and delight customers.

Managed Feedback Deployment

Let the experts– that’s us!– take care of the questionnaire design, coding, and distribution. With best practices in each, TopBox engages customers where they are — at work or on the go with mobile ready questionnaires — so your team can focus on the relationships.

Reporting for Action

Stop looking at averages and view all your contacts and customers as individuals, by accounts, segments, product tiers — in terms that make sense — so teams can close the loop effectively. TopBox alerts Account Managers with triggers and equips teams with reports like x-ray vision and benchmarks so teams can understand, “Is this score good?”

What Our Customers Are Saying...

  • “We’ve seen tremendous ROI from just 3 months of using TopBox. We can share actionable reports with other departments to truly impact customer success."
    Paul Piazza, VP of Client ServicesHumanity
  • "The TopBox team is a pleasure to work with and strives to understand the needs of their clients while consulting on best practices. I highly recommend TopBox as not only a fantastic feedback solution but a wonderful partner as well.”
    Kimberly Graham, Program Manager, Customer SuccessIntacct
  • “TopBox has given our team great insight to our customer relationships, including where to focus within an account. Linking the analysis with Salesforce is a great way to distribute the information across teams, provide actionable insights, and measure ROI for our customer success program."
    Don Wight, Chief Revenue OfficerDemandbase
  • “TopBox has really helped us to view customer success and feedback at a granular level. These account-based reports have given us a detailed action plan for our CSM’s to help each individual customer achieve their goals.”
    David Lieberman, Vice President of Customer SuccessDemandbase
  • Waypoint’s partnership and expertise in voice of customer is unparalleled. They really dive deep into the analytics and deliver unique insights for B2B.

    Kevin Lau, Retention Marketing ManagerNetBase
  • “Being able to automate our measurement process with clear action items for our account teams has been phenomenal. Now we know key drivers for success and which specific points of contact to approach. TopBox has certainly alleviated the pain of acting on feedback data.”
    Derek Taylor, VP of Client ServicesIntacct

Take Action on B2B Voice of Customer Insights & Start Growing Revenue

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