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Just One Tip to Avoid Disaster

Just One Tip to Avoid Disaster

So much has been written about Netflix, including my post below, so this letter to Reed Hastings, CEO of Netflix, will be short.

Dear Reed,

I’ll bet you’re feeling pretty embarrassed after yet another beating from Wall Street today as you changed direction yet again.  Here’s one tip:

Listen to your customers.

Kind regards,

Steve Bernstein, Former-Netflix customer

Steve is the Founder of Waypoint Group and mastermind behind TopBox, the voice of customer engagement platform for B2B. As a customer success veteran, Steve has helped shift the Net Promoter® framework for SaaS and B2B companies, highlighting the need for account-based KPI's and measuring ROI for CX. Beware of those silent accounts! Contact him at steveb@waypointgroup.org.

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