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Engage the right customer contacts at the right time to drive success and loyalty.

Customer Retention and Expansion Comes From Happy and Successful Customers.

  • Help your customers help you understand what’s working and what’s not.
  • Enable faster growth by growing your base of happy customers and accelerating profitability.
  • Act on account intelligence one-to-one and one-to-many.

Measure and manage customer engagement, sentiment, and results to
accelerate profitable growth.

Want to learn more?

Stop thinking about ‘feedback’ as surveys. Feedback that is representative – from the right contacts in the right accounts at the right time – is not only possible, but creates optimal opportunities to engage customers to accelerate growth and improve retention. Learn how with this whitepaper.

What do these brands all have in common?

Customer-centric businesses disrupted established industries where the customer came last.

Hover over the logos for more information

Netflix did not kill Blockbuster.
Ridiculous late fees did.

Uber did not kill the taxi business.
Limited access and fare control did.

Apple did not kill the music industry.
Being forced to buy full-length albums did.

Amazon did not kill other retailers.
Poor customer service and experience did.

Airbnb isn’t killing the hotel industry.
Limited availability and pricing options are.

Technology by itself is not the disruptor.

Not being customer-centric is the biggest threat to any business.
Improve retention by engaging and listening to your customers.

Brand copy: Alberto Brea

TopBox TM

B2B Customer Engagement
& VoC Platform

Click on each box to learn more about how TopBox accelerates functions across your organization:

Customer Success

OKR
Increased retention
Needs
Customer engagement

Product

OKR
Reduced time-to-value
Needs
Market requirements

CEO

OKR
Grow shareholder value
Needs
Reduced CAC with accelerated MRR growth

Marketing

OKR
Accelerate closed-won leads
Needs
More promoters

Sales

OKR
Increased growth rate
Needs
Market-leading product and expansion opps

Want to learn more?

Stop thinking about ‘feedback’ as surveys. Feedback that is representative – from the right contacts in the right accounts at the right time – is not only possible, but creates opportunities to engage customers and accelerate growth. Learn how with this whitepaper.