Engage the right customer contacts at the right time to drive success and loyalty.
Stop thinking about ‘feedback’ as surveys. Feedback that is representative – from the right contacts in the right accounts at the right time – is not only possible, but creates optimal opportunities to engage customers to accelerate growth and improve retention. Learn how with this whitepaper.
Customer-centric businesses disrupted established industries where the customer came last.
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Netflix did not kill Blockbuster.
Ridiculous late fees did.
Uber did not kill the taxi business.
Limited access and fare control did.
Apple did not kill the music industry.
Being forced to buy full-length albums did.
Amazon did not kill other retailers.
Poor customer service and experience did.
Airbnb isn’t killing the hotel industry.
Limited availability and pricing options are.
Technology by itself is not the disruptor.
Brand copy: Alberto Brea
B2B Customer Engagement
& VoC Platform
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