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CCO Council Shares Best Practices

Posted on October 27, 2010 , by Steve Bernstein

Curtis Bingham founded the CCOCouncil to facilitate sharing of best practices, and Curtis presented some information from CCOs.  Of note is that fact that CCO’s are increasingly using business metrics – such as reduction in churn, increases in sales, increase in profits, and revenue stability – to drive customer experience.  Check out to listen to roundtable sessions on best practices.