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Archive for the ‘Tools/Templates’ Category

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    Customer Journey Maps in B2B
    -- Article --

    Customer Journey Maps in B2B

    Are you doing it wrong? The last couple of weeks, my posts on LinkedIn have focused on renewals, NPS and feedback in a business-to-business setting. This week I want to…MORE >

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    Net Promoter Score Action Plan
    -- Article --

    Net Promoter Score Action Plan

    As we have coached B2B clients in measuring customer experience over the years, we naturally get lots of questions about which questions to ask on a questionnaire and how to…MORE >