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Archive for the ‘Customer Success’ Category

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  • -- Article --

    CS: Called for the Very First Time

    There was a great discussion this week on the Customer Success Forum group page on LinkedIn that got me thinking about how companies approach speaking with customers about customer success…MORE >

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    What's on Your Dashboard?
    -- Article --

    What's on Your Dashboard?

    When logging into a SaaS vendor, B2B employees need to get right to the point. There’s no time to mess around with formalities, clicking through a complicated web of buttons…MORE >

  • -- Article --

    3 Ways to Refer to Your Hard Work: A Name Means Everything

    When we design and roll-out various aspects of “voice-of-the-customer” (VoC) programs with our B2B clients, one of the first questions we tend to ask is, “How do you refer to…MORE >

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