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Our mission is simple:

To help you increase revenue from current customers and build loyalty.

Align customer success with business objectives and watch your customer feedback data work for you.

– our SaaS tool

Deploy, analyze and report customer feedback using our affordable Voice-of-Customer Software for B2B.

TopBox is an account-based feedback and engagement engine designed specifically for B2B firms.

TopBox enables account teams to automatically view feedback linked with financials to prioritize action and measure customer success.

Role-based reporting directs teams to close the loop with the appropriate contact at all levels.

Companies can also import current feedback data to view gaps and leverage opportunities instantly.
LEARN MORE about TopBox

Consulting

Increase engagement from all sides, ensuring maximum impact with our custom tailored B2B action plans.

We know time is money.

Waypoint Group custom tailors B2B action plans to fit your unique and specific needs. Your team drives the process, from the C-Suite to customer-facing employees, so we can identify KPIs and provide recommendations for immediate action that will have lasting impact.

Resources

Download free customer success best practices documents, like ebooks, webinar recordings and more.

Customer Experience and Customer Success Stories of Every Stripe.

Learn more about what others have achieved and what’s possible for your firm in our collection of case studies, eBooks, webinars, and more.

TopBox is an account-based feedback and engagement engine designed specifically for B2B firms.

TopBox enables account teams to automatically view feedback linked with financials to prioritize action and measure customer success.

Role-based reporting directs teams to close the loop with the appropriate contact at all levels.

Companies can also import current feedback data to view gaps and leverage opportunities instantly.
LEARN MORE about TopBox

The buzz on Waypoint & TopBox

“…very effective in creating better relationships and exposing problems that our customers are experiencing, but not necessarily talking about.”

Kurt Wolfgang
CEO
Velocity Networks

“[We were] implementing new programs, roles and tools at the same time. The level of collaboration, patience and support were extremely helpful. I have no complaints and would highly recommend Waypoint Group.”

Stephanie Sills
Director Customer Success
Zyme Solutions

“You helped bring clarity to the VoC topic, and introduced us to a new way of looking at customer feedback. I’m truly grateful for having had the opportunity to work alongside you. It’s been a great partnership!”

Phil Morin
Vice President, Global Customer Experience
SAP