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Our mission is simple:

We help B2B companies accelerate revenue growth and positive word-of-mouth from their existing customers.

Learn how to acquire actionable feedback from decision makers, influencers, and end users.

– our SaaS tool

Easily and affordably analyze and act on customer feedback using our B2B VoC software.

TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.

Go beyond mere measurement of NPS. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.

Import existing feedback data, examine trends, and find root causes so you can discover new opportunities to strengthen customer relationships and accelerate revenue.

LEARN MORE about TopBoxTM

Consulting

Demonstrable expertise to design and stand-up an NPS/customer-feedback program that accelerates growth.

Rapid implementation of best-practices for accelerating growth.

We work with you to design and implement the right program, with the right metrics, the right tools, the right training, and the right oversight, so you can make a lasting impact.

Resources

B2B customer experience and customer success insights of every stripe.

Learn how B2B companies have cut churn, fast-tracked expansion, reduced cost-to-serve, and accelerated sales cycles by embracing the gift of customer feedback.

Leverage our library of best-practice articles, white papers, eBooks and more to gain the insight that every B2B Customer Success organization should possess.
Explore Resources Now

TopBoxTM is an account-centric customer feedback and engagement engine designed specifically for B2B firms.

Go beyond mere measurement of NPS. Provide Customer Success and Sales managers with unique visualizations that drive right plays within their accounts.

Import existing feedback data, examine trends, and find root causes so you can discover new opportunities to strengthen customer relationships and accelerate revenue.

LEARN MORE about TopBoxTM

The buzz on Waypoint & TopBoxTM

Waypoint’s partnership and expertise in voice of customer is unparalleled. They really dive deep into the analytics and deliver unique insights for B2B.

Kevin Lau
Retention Marketing Manager
NetBase

“The data we got initially from the pilot survey really enabled us to pursue a meaningful conversation.”

Mike Willwerth
Zyme Solutions

“The TopBox team is a pleasure to work with and strives to understand the needs of their clients while consulting on best practices. I highly recommend TopBox as not only a fantastic feedback solution but a wonderful partner as well.”

Kimberly Graham
Program Manager, Customer Success
Intacct