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Webinar: Unleash the Value of a Best Practices VoC Program

Webinar: Unleash the Value of a Best Practices VoC Program

“Voice of Customer” Best Practices Webinar with Gainsight and Continuum was held Sept 28, 2017.   Click here to watch the recording.

Your customer base is a constant feedback-generating engine. That information is pure gold to any type of business, but especially recurring revenue companies. Unfortunately, it’s lost in the ether when you don’t have a systematic way to capture that feedback from an effective voice-of-customer (VoC) effort, transform the feedback into insights, actualize those insights, and realize the value by accelerating your company’s rate of profitable growth.

In this webinar, you’ll learn:

  • Actionable tips and tricks to spin up a world-class VoC program
  • Common pitfalls to avoid along the way
  • And much more

Join Waypoint Group Founder and Principal Steve Bernstein, Continuum’s Senior Manager of Partner Success Programs, Nicole Hunter Hart, and Gainsight’s Director of Product Marketing Ganesh Subramanian as we explore what makes VoC so valuable and how you can drive that value in your organization.

Click Here to Watch the Recording

Note, email address is required to register and view.


Steve is the Founder of Waypoint Group and mastermind behind TopBox, the voice of customer engagement platform for B2B. As a customer success veteran, Steve has helped shift the Net Promoter® framework for SaaS and B2B companies, highlighting the need for account-based KPI's and measuring ROI for CX. Beware of those silent accounts! Contact him at


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