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Success Stories

Below you’ll find some our client profiles and brief result synopses. Scroll down for more in-depth case studies.

Contact us for details.

An $11B industrial manufacturing corporation was able to pin-point the critical issues that needed immediate attention in their distribution channel to drive loyalty and repurchase rates.

A $4B software company that sells through distribution needed to accelerate growth. Waypoint Group delivered insights that increased cross-sell and win-rates in their partner ecosystem.

A $40M provider of medical device equipment enabled their sales organization to create tighter customer relationships that increase customer lifetime value.

A Fortune 50 business solutions company increased their enterprise growth rates by broadening their footprint and influence in those accounts.

A B2C voice-over-IP company was able to prioritize improvement opportunities by increasing the percentage of Promoters in their business.

A consumer products company with over 10M customers sought to increase repurchase rates and word-of-mouth recommendations.

  • Feedback for Customer Success Teams Webinar

    Feedback for Customer Success Teams Webinar


    In this webinar, learn how one team has been able to act on feedback and increase customer success Lots...

  • SAP AG Takes Action

    SAP AG Takes Action

    Waypoint Group identified gaps in the customer experience, completely redesigned the customer feedback methodologies and was able to engage…

  • B2B Telecommunications Firm Changes Trajectory

    B2B Telecommunications Firm Changes Trajectory

    Waypoint Group was hired to embed an internal system focused on customer service and Design and implement an easy…

  • Success Inside & Out

    Success Inside & Out

    Customer Experience Improvement

    Waypoint Group was hired to establish an ongoing, sustainable Customer Experience improvement effort that would engage both employees and…

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