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CONTACT US: info@waypointgroup.org or 408-673-2211

Success Stories

  • Humanity Saves 46 Accounts in 3 Months
    4

    Humanity Saves 46 Accounts in 3 Months

    Waypoint Group identified gaps in the customer experience, completely redesigned the customer feedback methodologies and was able to engage…

  • SAP AG Takes Action
    3

    SAP AG Takes Action

    Waypoint Group identified gaps in the customer experience, completely redesigned the customer feedback methodologies and was able to engage…

  • B2B Telecommunications Firm Changes Trajectory
    7

    B2B Telecommunications Firm Changes Trajectory

    Waypoint Group was hired to embed an internal system focused on customer service and Design and implement an easy…

  • Success Inside & Out
    4

    Success Inside & Out

    Customer Experience Improvement

    Waypoint Group was hired to establish an ongoing, sustainable Customer Experience improvement effort that would engage both employees and…

We’ve partnered with many different types of B2B orgs to improve CX and achieve customer success.

Contact us for details on how we can enhance your program.

An $11B industrial manufacturing corporation was able to pin-point the critical issues that needed immediate attention in their distribution channel to drive loyalty and repurchase rates.

A $4B software company that sells through distribution needed to accelerate growth. Waypoint Group delivered insights that increased cross-sell and win-rates in their partner ecosystem.

A $40M provider of medical device equipment enabled their sales organization to create tighter customer relationships that increase customer lifetime value.

A Fortune 50 business solutions company increased their enterprise growth rates by broadening their footprint and influence in those accounts.

A B2C voice-over-IP company was able to prioritize improvement opportunities by increasing the percentage of Promoters in their business.

A consumer products company with over 10M customers sought to increase repurchase rates and word-of-mouth recommendations.