Waypoint Group is a proud Net Promoter® Loyalty Partner.
According to the developers of Net Promoter, “Net Promoter® is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Developed by Satmetrix, Bain & Company, and Fred Reichheld, the concept was first popularized through Reichheld’s book The Ultimate Question, and has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty.”
“The philosophy behind the partner program is to ensure that companies using Net Promoter in their services are well qualified and can work seamlessly with the program developers and joint clients.”
“To achieve this, the Net Promoter Customer Loyalty Certification Course provides a common base of knowledge and skills for selected loyalty partners. Certification is a vital element of the partner program and participating companies must ensure that employees who perform services using Net Promoter are certified.”
For more information on Net Promoter and related resources, please visit:
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.