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Important Webinar for Customer Success Managers

Important Webinar for Customer Success Managers

We’re participating in an informative webinar, “Best Practices in Surveys for World-Class Customer Success Management.”  We’ll be joined by folks from Marketo and JBara, to share real-world experiences that have accelerated growth (increased retention AND new revenue) through customer success.  We’ll share some specific lessons-learned:

  • Leverage what customers AREN’T saying to gain insight and focus to accelerate growth
  • Know who’s “with” you and who isn’t, in order to land, expand, and strengthen customer relationships
  • Establish treatment strategies to conduct the right conversations with the right customers at the right time

Even if you aren’t able to join, we invite you to register so we can provide you with the materials:

Hope to see you there!


Steve is the Founder of Waypoint Group and mastermind behind TopBox, the voice of customer engagement platform for B2B. As a customer success veteran, Steve has helped shift the Net Promoter® framework for SaaS and B2B companies, highlighting the need for account-based KPI's and measuring ROI for CX. Beware of those silent accounts! Contact him at


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