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CCO Council Shares Best Practices

Posted on October 27, 2010 , by Steve Bernstein
CATEGORIES: NACCM News
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Curtis Bingham founded the CCOCouncil to facilitate sharing of best practices, and Curtis presented some information from CCOs.  Of note is that fact that CCO’s are increasingly using business metrics – such as reduction in churn, increases in sales, increase in profits, and revenue stability – to drive customer experience.  Check out ccocouncil.org to listen to roundtable sessions on best practices.