CX & Customer Success resources

This has got to be the best video “primer” on Customer Experience (CX) that I’ve seen, highlighting the what, how, and WHY of CX. Worth the ~7 minutes for both…MORE >

Over the past couple weeks, we wrote a two-part blog post that centered around a poor interaction with a mystery company where it turned out that part of the problem was…MORE >

One of my favorite parts about December are the year’s “Best of” compilations and crystal ball predictions for next year. Does anyone ever checkup on how the year played out?…MORE >