Joe Farasat is a veteran executive with 20+ years of experience in account management, education, organizational management, and customer support. Joe has extensive hands-on expertise in driving growth through customer loyalty from his Vice President position at Charles Schwab and Co. In the 3 years from 2004 to 2007, Schwab moved from a negative NPS and 5% declining growth rate to 50% improvement in NPS with surging growth.
Joe has held various leadership positions with Charles Schwab in both field and executive account management roles. Joe built high-performance teams focused on the customer experience, and designed and executed programs that resulted in executable, profitable and sustainable growth for Schwab.
Joe holds a Bachelor’s degree in Business Administration from Chadwick University, is a certified Consultative Sales instructor, and holds his NASD Series 7, 8 and 63 securities licenses